This Privacy Policy explains how Home Tech Fix (“we”, “us”) handles your information when you visit www.hometechfix.in, call us, or send a repair request. We are a home appliance and electronics repair business based at 17, Near Vishvakarma Mandir, Behind Community Hall, Sangharsh Nagar, Chandivali, Andheri East, Mumbai 400072.
Information we collect
- Details you give us: your name, mobile number, address or area, and the appliance and problem you describe, when you call us, message us on WhatsApp, email us or use the request form on our contact page.
- Website usage data: if analytics is switched on, Google Analytics collects information such as pages visited, device and browser type, approximate location and how you reached the site. This uses cookies or similar technologies.
How we use your information
- To confirm your booking, schedule and carry out the technician visit, and share the repair cost with you.
- To follow up on a repair, warranty or AMC service you have asked about.
- To understand which pages are useful and improve the website.
We do not sell your personal information.
WhatsApp and the request form
Our request form does not store your details on our website. When you press send, it opens WhatsApp with your message already written, and the message is then handled by WhatsApp under its own terms and privacy policy. The same applies to the Book on WhatsApp buttons.
Analytics and cookies
We may use Google Analytics to measure website traffic. Google processes this data under its own privacy policy. You can block or delete cookies in your browser settings, or use Google’s browser add-on to opt out of Google Analytics.
Sharing your information
We share your name, phone number and address only with the technician assigned to your visit, and with service providers that help us run the business (such as WhatsApp, email and analytics tools). We may also disclose information when the law requires it.
How long we keep it
We keep your details for as long as needed to complete your service, honour any repair warranty or AMC, and keep basic business records. After that we delete or anonymise them.
Your choices and rights
You can ask us to tell you what information we hold about you, correct it, or delete it, as applicable under Indian law, including the Digital Personal Data Protection Act, 2023. To make a request, call or WhatsApp +91 89768 09959 or email hometechfix8@gmail.com.
Security
Our website is served over HTTPS. We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.
Children
Our services are meant for adults. We do not knowingly collect information from children.
Links to other sites
Our website may link to other sites, including WhatsApp and our website designer. We are not responsible for their privacy practices.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Home Tech Fix, 17, Near Vishvakarma Mandir, Behind Community Hall, Sangharsh Nagar, Chandivali, Andheri East, Mumbai 400072
Phone / WhatsApp: +91 89768 09959
Email: hometechfix8@gmail.com